Troubleshooting

Help & Support

Find solutions to common issues, learn best practices, and get answers to frequently asked questions.

Before You Start

Quick Tips

Restart First

Most issues are resolved by restarting the app. Try this before anything else.

Check Logs

View detailed logs via Help > Show Logs. These often contain the exact error.

Safe Mode

Hold Shift while launching to start in safe mode with extensions disabled.

Report Bugs

Report persistent issues on GitHub with logs and reproduction steps.

Browse by Topic

FAQ Categories

Reference

Common Error Codes

E_API_KEY

Invalid or missing API key

Check Settings > AI Providers

E_RATE_LIMIT

API rate limit exceeded

Wait and retry, or upgrade plan

E_NETWORK

Network connectivity issue

Check internet connection

E_PERMISSION

Permission denied

Grant required permissions

E_SYNC_FAIL

Sync operation failed

Reconnect mobile device

E_PDF_GEN

PDF generation failed

Check template and content

Still Need Help?

Can't find what you're looking for? Reach out to our support team or community.

GitHub Issues Contributing Guide

Help & Support

Quick Tips

Restart First

Check Logs

Safe Mode

Report Bugs

FAQ Categories

How do I update Comet AI Browser?

Why is the app using so much memory?

How do I reset the app to defaults?

Why isn't the AI responding?

How do I change the AI model?

The AI is generating wrong commands. How do I fix this?

Websites aren't loading properly

How do I enable/disable JavaScript?

Extensions aren't working

Mobile app can't connect to desktop

QR code scanning fails on mobile

Clipboard sync isn't working

PDF generation is slow

PDF content looks wrong/misaligned

PDF won't open on mobile after sync

How do I revoke shell command permissions?

I accidentally approved a dangerous command

The AI is trying to access restricted commands

Common Error Codes

Still Need Help?